The Question & Answer feature allows you to define how your AI should respond to specific user questions, especially when:
  • The question is not covered in your training material
  • The answer is strict, sensitive, or requires accuracy
  • You want to override or guide how the AI replies to ensure consistency When a user asks a similar question, the AI will prioritize your configuration instead of relying on trained knowledge alone.
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How to Use

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1. Click + Add to create a new Q&A pair

  • Question: Enter the typical user query (e.g., “What’s our refund policy?”)
  • Answer: Enter either:
    • An exact answer the AI should return
    • A guideline to help the AI generate an appropriate response (e.g., “Explain the refund policy briefly and include the 7-day limit.”)

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2. Toggle Escalate with Email (Optional)

image Enable this switch if you’d like to be notified by email whenever the AI receives this question (or a similar one). This is ideal for monitoring sensitive questions or getting alerts for VIP-related queries.

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💡 Example